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Question:
What is MyMassasoit?
Answer:
MyMassasoit is Massasoit Community College's new web portal that provides personalized access to web services. You can customize Luminis so that the information and tools you need and want are available when you log in. All registered students, faculty and staff have access to course information, group tools, campus life, work life, personal calendars, email, and more -- anytime, anywhere.
Question:
How do I login to MyMassasoit?
Answer:
Clink on the "Web Portal" link located at the bottom center of the Massasoit Home page or point your web browser to http://ford.massasoit.mass.edu and login using your Portal ID and PIN.
Question:
What is my User Name and Password?
Answer:
Your user code will be your first initial and last name plus possibly digits added to construct a unique combination. This unique ID is created by the database when your record is added.
It displays at the bottom of grade reports for your reference. If you have questions or problems logging in, you may contact the Help Desk at x 1139 or MyMassasoit@massasoit.mass.edu.
Question:
When is MyMassasoit available and how long is the time-out for inactivity?
Answer:
The portal is available 24 hours a day, 7 days a week. Some channels rely on data from systems that are down for backup and maintenance during the evening. These channels may not be available in the portal during that time.
If you forget to log out of the portal, you will automatically time out after 15 minutes of inactivity. This is a security feature that helps prevent others from gaining access to your private information (student records, financial information, your online coursework, etc.), particularly when you are using a public computer. Warning: This is not a substitute for logging out. The only way to absolutely ensure that your information remains secure is to LOG OUT before you leave the computer.
Question:
How do I get help with MyMassaoit?
Answer:
In addition to the QuickStart documents available on the logon page there is link to help by clicking on the Help icon in the upper right corner of every MyMassasoit screen. If you are experiencing logon problems, contact the Help Desk at ext. 1139.
Question:
Who can I contact to make comments or suggestions for the portal?
Answer:
Your comments and suggestions are most welcome at MyMassasoit@massasoit.mass.edu OR click on the Help icon and then click on the Suppport link at the bottom left to send a request for help or a suggestion.
Question:
How can I get training on MyMassasoit?
Answer:
There is excellent on-line help and that should be your first resource. Click the Help icon in the upper right corner of any MyMassasoit screen to view the on-line help pages. The Office of Information Technology (OIT) is developing workshops and handouts for students, faculty, and staff. Workshop offerings will be posted in the OIT News channel. Also watch this channel for new feature and new channel announcements. Workshop handouts will be also be posted when available on the Web.
Question:
Can retirees use MyMassasoit?
Answer:
No. This portal is available to current faculty, staff and students only.
Question:
Why does the portal log me out without letting me know first?
Answer:
The MyMassaoit portal is equipped with a "tickle" feature to remind you that the 15 minutes of inactivity is almost up. This feature is a "pop-up" window and will only be visible if "pop-ups" are allowed for the web site. If the reminder appears while you are away from your PC or distracted and you do not respond within a very short period, MyMassasoit will automatically terminate.
Question:
Why don't my browser's "back" and "forward" buttons work properly in the portal?
Answer:
The best way to navigate through the portal is to use the tabs and the links within MyMassasoit. The "back" and "forward" buttons in your borrower may move from tab to tab or channel to channel, but if changes have been made or other logins have been made, using the browser's navigation buttons may not have the desired effect.
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Question:
Do faculty, staff, and students all see the same view of MyMassasoit?
Answer:
No. Faculty and staff see a different default view of the portal than students see. The content that an individual sees is determined by their role at the College. Currently the possible roles are student, faculty, and employee. Individuals are presented with a different set of tabs and channels containing the default content for their role.
Question:
How do I customize MyMassasoit screens?
Answer:
You can easily customize your view of the portal by adding new channels and tabs and removing those that are not useful to you. To customize your view of the portal, click the Content/Layout link in the upper left hand portion of the screen. click the tab you want to change. You can then add, modify, or delete columns and channels on that tab. When you are finished click the back to link to return to MyMassasoit. If you cannot figure out how to do something on a tab, click the Help icon in the upper right corner of the MyMassasoit screen. Under the Portal Help Menu select How Do I... to get help on adding, modifying, or deleting columns, channels, and tabs. Note that some channels and other formatting is fixed and can not be changed or removed.
There are also some QuickStart quides available by clicking on the link that appears on the logon page.
Question:
Can I import bookmarks into the MyMassasoit portal?
Answer:
Bookmarks cannot be imported into the portal at this time. You can add bookmarks individually to the Bookmark or the Bookmarks Plus channel.
Question:
How will I know when new channels are added?
Answer:
New channels will be added regularly. Watch for a notice in the OIT News channel of the MyMassasoit tab that will describe a new channel and its location.
Question:
I have a great idea for a new channel. How can I contribute a channel or suggest one to MyMassasoit?
Answer:
Email your idea to MyMassasoit@massasoit.mass.edu or click on the Help icon and then click on the Support link. All suggestions will be logged and responded to with an issue number that will be used to track the resolution of the suggestion.
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Question:
What course communication tools are available in MyMassasoit?
Answer:
MyMassasoit can include a course home page, news, links, message board, chat, email and more. It is up to the individual instructor to determine if he/she wants to use the MyMassasoit communication tools. For example, an instructor may choose to use the portal tools, Blackboard Campus Edition 6, or a standard web site.
Question:
How do the MyMassasoit course communication tools differ from Campus Edition 6 (WebCT)?
Answer:
The course tools within the portal are primarily for communicating with students through a course home page, message board, calendar, and groups. Campus Edition 6 offers a more robust set of course tools, including automated tools for assignments, quizzes, tests, and grades.
Question:
Is training available on the course communication tools?
Answer:
Not currently. However the entire Course and Group Tools manual is available within the My Courses pages. Click on the Manage Homepage link under content management tools on the Course Homepage screen.
Question:
How do I link a Blackboard Campus Edition 6 course to the portal?
Answer:
Instructors can click the Faculty Home tab and then click the My Courses channel. Click the Edit icon next to the course you want to link. When you click this icon a pop-up window appears that allows you to select Luminis or WebCT. Select WebCT to have your Campus Edition 6 content display within MyMassasoit.
Question:
I have developed a web site for my course and would like MyMassasoit to link to this site. Is this possible?
Answer:
Yes. In the portal, click the Faculty Home tab, then click the My Courses channel. You will see a link to each course you teach. When you click this link you will be taken to the course homepage. Select link from the left panel and then "post a link". Complete the form including the URL to include this on your course page visible to students enrolled in your course.
Question:
Can the list of students that the instructor sees in the course communication tools be exported or viewed in a printable format?
Answer:
No, but a work around is to highlight the text, press control-c (copy) to copy it, open up MS-Excel, then control-v (paste) to paste it and work with the list in Excel.
Question:
How often is the My Courses channel updated?
Answer:
Information moves from Banner to the portal continuously throughout the day and night.
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Question:
Where can I learn more about the group tools?
Answer:
You can read about group tools by clicking on the Help icon in the upper right corner of the screen. Select Groups under the Help Topics Index to access the Groups Help Menu.
Question:
How do I request a group?
Answer:
Faculty/Staff: Select the Groups icon in the upper right corner of the MyMassasoit screen, then select the Request Group tab. Your request will be sent to the MyMassasoit Content Administrator for approval. As soon as your request has been reviewed, you will receive an email notification.
Students: If a student club or organization would like to use the Group Tools, the club or organization must be registered with the Student Life Office. The Student Life Office will request the group, supplying information for group creation including the name of the group administrator or leader. The Student Life Office may be contactedin Brockton at room SC220 of the Student Center or by phone at ext 1482. In Canton Student Life can be found in room 138 or by phone at ext 245 .
Question:
How do I join a group?
Answer:
Select the Groups icon in the upper right corner of the MyMassasoit screen, then select the Groups Index tab to browse the list of available on-line groups and request membership. Your request will be forwarded to the designated group leader for approval.
Question:
I uploaded a file for my group, but some members cannot download it. Why is this happening?
Answer:
Some web browsers cannot access filenames that have spaces in them. When uploading files for your group, ensure that the filenames do not contain spaces. For example, to make a file named topics to discuss.doc available to everyone, it should be stored with a filename of topics_to_discuss.doc.
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Question:
What calendars are available?
Answer:
All students can use the MyMassasoit electronic calendars. By default, students can see the calendars for all of the courses in which they are enrolled. It is up to individual faculty whether or not they use the calendar feature for their courses by populating it with appropriate data. Faculty and staff may choose to use the portal calendar or continue using their Outlook calendar.
Question:
Where do I find information on using the portal calendar?
Answer:
To find information on the portal calendar, click the Help icon in the upper right corner of the MyMassasoit screen. You will see a pop-up window titled Help Center. Select Calendar under the Help Topics Index to see the Calendar Help Menu. There is also a QuickStart guide available by clicking on the link appearing on the logon page.
Question:
Why do I have more than one calendar in the portal?
Answer:
Portal users may have multiple calendars. You will have a personal calendar, and you may have multiple group and course calendars.
Question:
Can I combine my calendars?
Answer:
Yes, your portal calendars may be combined by creating a calendar set. To create a Calendar Set, click the Portal Calendar icon in the upper right corner of the MyMassasoit screen. Select the Calendar Sets tab. click the New Set icon. Enter a name for your calendar set in the Set Name box. For more help on calendar sets, click the Help icon in the upper right corner of the MyMassasoit screen. Select Calendar, and then click the Calendar Sets Tab folder.
Question:
Can I access my Outlook calendar from the portal?
Answer:
We have not yet configured the MyMassasoit portal to perform this function. When enabled you will be able to access your Outlook calendar from the portal by clicking on an icon in the upper right corner of the MyMassasoit screen.
Question:
Can I merge my Outlook calendar with the portal calendar?
Answer:
It is not currently possible to combine your Outlook calendar with the portal calendar.
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Question:
How do I read my email in MyMassasoit?
Answer:
You can check your email via the Web by clicking on the email icon in the upper right corner of the MyMassasoit screen.
Question:
What if I want to use a private account for my student email account?
Answer:
Your MyMassasoit account is the official account for all College communications. You can easily forward all of the mail from this account to another email account by clicking on the Options tab within the email window and then clicking on the Settings link. Then scroll down, click on Enable Forwarding and enter your private email address.
Question:
Can I access my Massasoit email using MyMassasoit?
Answer:
Presently we have not configured the portal to access the exchange server for staff and faculty email.
©2008 Massasoit Community College | Last updated: January 18, 2008