Question:
What is MyMassasoit?
Answer:
MyMassasoit is Massasoit Community College's web portal, providing personalized access to web services. You can customize MyMassasoit so that the information and tools you need and want are available when you log in.
All registered students, faculty and staff have access to course information, email, collaboration tools, the Banner database for checking grades, account status, academic transcripts, and more -- anytime, anywhere.
Question:
How do I login to MyMassasoit?
Answer:
Clink on the MyMassasoit icon located at the top right of the Massasoit Home page or point your web browser to http://ford.massasoit.mass.edu and login using your usercode and password.
Question:
What is my User Name and Password?
Answer:
Your user code will be your first initial and last name possibly with digits added to the end to generate a unique string. For example if your name is John Williams, your user code could be jwilliams7. If you have questions or problems logging in, you may contact the Student Help Desk at x 1996 or mymassasoit@massasoit.mass.edu.
Question:
When is MyMassasoit available and how long is the time-out for inactivity?
Answer:
The portal is available 24 hours a day, 7 days a week. Some channels rely on data from systems that are down for backup and maintenance during the evening. These channels may not be available in the portal during that time.
If you forget to log out of MyMassasoit, the portal will automatically time out after 30 minutes of inactivity. The limit can be changed after logging in by clicking on the "My Account" link found in the upper left of the MyMassasoit screen. This is a security feature that helps prevent others from gaining access to your private information (student records, financial information, your online coursework, etc.), particularly when you are using a public computer. Warning: This is not a substitute for logging out. The only way to absolutely ensure that your information remains secure is to LOG OUT before you leave the computer.
Question:
How do I get help with MyMassasoit?
Answer:
In addition to the QuickStart documents available on the logon page there is link to help by clicking on the Help icon in the upper right corner of the MyMassasoit screen. If you are experiencing logon problems, contact the Student Help Desk at ext. 1996.
Question:
Who can I contact to make comments or suggestions for the portal?
Answer:
Your comments and suggestions are most welcome at mymassasoit@massasoit.mass.edu.
Question:
How can I get training on MyMassasoit?
Answer:
The MyMassasoit portal has excellent on-line help and that should be your first resource. Click the Help icon in the upper right corner of the MyMassasoit screen to view the on-line help pages. The Office of Information Technology (OIT) is developing workshops and handouts for students, faculty, and staff. Workshop offerings will be posted in the Luminis News channel. Also watch this channel for new feature and new channel announcements. Workshop handouts will be also be posted when available on the Web.
Question:
Can retirees use MyMassasoit?
Answer:
No. MyMassasoit is available to current faculty, staff and students only.
Question:
Why does MyMassasoit log me out without letting me know first?
Answer:
MyMassasoit is equipped with a "tickle" feature to remind you that your session time is almost up after a period of inactivity. This feature is a "pop-up" window and will only be visible if "pop-ups" are allowed on your browser while you are logged into MyMassasoit. If the reminder appears while you are away from your PC or distracted and you do not respond within a very short period, MyMassasoit will automatically terminate.
Question:
Why don't my browser's "back" and "forward" buttons work properly in the portal?
Answer:
The best way to navigate through the portal is to use the tabs and the links within MyMassasoit. The "back" and "forward" buttons in your borrower may move from tab to tab or channel to channel, but if changes have been made or other logins have been made, using the browser's navigation buttons may not have the desired effect.
Question:
Do faculty, staff, and students all see the same view of MyMassasoit?
Answer:
No. Faculty and staff see a different default view of MyMassasoit than students see. The content that an individual sees is determined by their role at the College. Currently the possible roles are student, faculty, and staff. Individuals are presented with a different set of tabs and channels containing the default content for their role.
Question:
How do I customize MyMassasoit screens?
Answer:
You can easily customize MyMassasoit by adding new channels and tabs and removing those that are not useful to you. To customize your view of the portal, click the Content/Layout link in the upper left hand portion of the screen. click the tab you want to change. You can then add, modify, or delete columns and channels on that tab. When you are finished click the back to link to return to Luminis. If you cannot figure out how to do something on a tab, click the Help icon in the upper right corner of the Luminis screen. Under the Portal Help Menu select How Do I... to get help on adding, modifying, or deleting columns, channels, and tabs. Note that some channels and other formatting is fixed and can not be changed or removed.
There are also some QuickStart quides available by clicking on the link that appears on the lonon page.
Question:
Can I import bookmarks into MyMassasoit?
Answer:
Bookmarks cannot be imported into MyMassasoit, however you can add bookmarks individually to the Bookmark channel by first adding the channel to a tab within MyMassasoit.
Question:
Where can I find course information in MyMassasoit?
Answer:
The MyCourses channel can be found on both the Student Home and the Faculty Home tabs. You will find links to every course in which
you are enrolled or assigned as an instructor. There are also links to several guides for assistance with online course work and to online tutoring.
Question:
When I click on the course link a separate window opens but there is no course information available. Why can't I see my online course material.
Answer:
Every course has a link built to the online course management system automatically. However, not every course is an online course. Only those courses specifically developed to be delivered online will have a course space within the Blackboard database. Also
if you are checking on your course prior to the beginning of the term, it could be that your instructor has not yet opened the course material for student viewing.
Question:
I see a link to all of my professor's email addresses. Can I contact any of my professors using this email link?
Answer:
Email links to your professors are another automatic feature of the system. Not all professors choose to use this tool. Before contacting any of your professors via the email links embedded on the MyCourses channel you should speak to your professor in person.
Question:
How do I read my email in MyMassasoit?
Answer:
You can check your email via the Web by clicking on the email icon in the upper right corner of the MyMassasoit screen or by
clicking on the link within the channel on the MyMassasoit Home tab. This will open another window for you to sign into your MyMassasoit Apps email. Your username is the same and your initial password is your six digit date of birth.
Question:
Can I access my email using Outlook?
Answer:
The current version of MyMassasoit is not compatible with our version of Microsoft Exchange. We hope this will be corrected in a new version of the software in the near future.